/REFUND_&_CANCELLATION
Last Updated: January 2026
⚠ PRINT_ON_DEMAND_NOTICE
All products are manufactured on-demand specifically for you after your order is placed. This means products are custom-made and cannot be restocked or resold. Our refund and cancellation policy reflects the custom nature of our products.
1. CANCELLATION_POLICY
1.1 Cancellation Window
Orders can be cancelled within 1 hour of placing the order, provided production has not yet started.
- ▸To cancel, contact us immediately via email or support ticket
- ▸Include your Order ID in the cancellation request
- ▸Cancellations are subject to verification and approval
1.2 Production Started
Once production has started (typically within 1-2 hours of order placement), orders cannot be cancelled as your custom product is already being manufactured.
1.3 Cancellation Refund
If your cancellation is approved before production starts, you will receive a full refund within 5-7 business days to your original payment method.
2. REFUND_POLICY
2.1 Eligible Refund Scenarios
We offer refunds or replacements in the following cases:
- ▸Defective Product: Manufacturing defects or print quality issues
- ▸Damaged Product: Product arrived damaged during shipping
- ▸Wrong Item: You received the wrong product, size, or color
- ▸Non-Delivery: Product not delivered within the estimated timeframe
- ▸Our Error: Mistake made by us in processing your order
2.2 Non-Refundable Scenarios
Refunds will NOT be provided for:
- ▸Change of mind or buyer's remorse
- ▸Incorrect size selected by customer
- ▸Color variations due to monitor/screen settings
- ▸Minor print variations (inherent to print-on-demand process)
- ▸Incorrect shipping address provided by customer
- ▸Delays caused by courier or circumstances beyond our control
2.3 Refund Timeline
If your refund is approved:
- ▸Refund processing: 2-3 business days after approval
- ▸Bank/card credit: 5-10 business days (depending on your bank)
- ▸UPI refunds: 1-3 business days
3. RETURN_PROCESS
3.1 Initiating a Return
To request a return or refund:
- ▸Submit a support ticket via our Contact page
- ▸Provide your Order ID and reason for return
- ▸Include clear photos of the product (for defect/damage claims)
- ▸Submit within 7 days of receiving the product
3.2 Review Process
Our team will review your request within 24-48 hours. We may request additional information or photos to verify the issue. Once approved, we'll provide return instructions or process your refund.
3.3 Return Shipping
- ▸For defective/damaged products: We cover return shipping costs
- ▸For our errors: We cover return shipping and send a replacement
- ▸For customer errors: Return shipping is at customer's expense (if applicable)
4. REPLACEMENT_POLICY
In cases of defects, damage, or wrong items, we offer replacements as the primary solution:
- ▸Replacement products are manufactured and shipped at no additional cost
- ▸Processing time: 3-5 business days (standard production time)
- ▸You may choose a refund instead of replacement if you prefer
- ▸Defective items do not need to be returned in most cases
5. QUALITY_GUARANTEE
We stand behind the quality of our products. If you receive a product with a genuine quality issue, we will:
- ▸Provide a full replacement at no cost, or
- ▸Issue a full refund if replacement is not satisfactory
Quality issues include: print defects, incorrect colors, structural damage, or material flaws.
6. PARTIAL_REFUNDS
In certain situations, partial refunds may be issued:
- ▸Minor print imperfections that don't significantly affect the product
- ▸Items returned after the 7-day return window (at our discretion)
- ▸Items showing signs of use or wear
7. LOST_OR_UNDELIVERED_PACKAGES
If your package is lost or not delivered:
- ▸Contact us within 30 days of estimated delivery date
- ▸We'll investigate with the courier service
- ▸If package is confirmed lost, we'll send a replacement or issue a refund
- ▸Packages marked as delivered are not eligible for replacement/refund
8. INCORRECT_SHIPPING_ADDRESS
We are not responsible for orders shipped to incorrect addresses provided by the customer. Please verify your shipping address carefully before placing an order. Address corrections can only be made within 1 hour of order placement. If a package is returned to us due to an incorrect address, you will be responsible for reshipping costs.
9. CONTACT_FOR_REFUNDS
For all refund, cancellation, or return inquiries, please contact us:
IMPORTANT_NOTE
This policy is designed to protect both customers and our business. Since all products are custom-made on-demand, we appreciate your understanding of our cancellation limitations. We are committed to ensuring your satisfaction and will work with you to resolve any genuine issues with your order.